Returns & Additional Charges

Returns:

We are happy to offer a refund on any unwanted items up to 14 days after you purchased them, providing that they are in full re-saleable condition with all original tags and are completely unused. Please note, if your products for return do not comply with our exchange policy then we do reserve the right to refuse refund for such items and they may be returned to you. Please note any return shipping costs are to be paid by the customer.

Please include a note with your returned goods stating your name and that you would like a refund.

For customers outside of the UK please email shop@krone-uk.com for more information about placing a return or exchange.

Additional Charges:

Where your delivery is outside of the EU, your local Customs may apply Import Duty or other taxes to your shipment before releasing it to you. It is the customers responsibility to be aware of these costs and arrange payment and clearance directly with the relevant authorities. Please ensure on check out you put the correct contact details i.e email address so you can receive the notification about the charges. If this is missed after a set amount of time the order will be sent automatically back to Krone UK.